Refunds — How They Work

Consumers have the right to cancel this contract within 14 days without giving any reason. The period runs from the day you (or a third party named by you who is not the carrier) take physical possession of the goods.

What we need from you

  • Order number (e.g., #12345)
  • Your name and the email used at checkout
  • The item(s) you wish to cancel/return
  • (Optional) Reason for return

How to exercise your right to cancel

Send us a clear statement before the 14-day deadline: email support@houseofsteam.store or write to:
Anna Arndt, Grünstraße 18, 12555 Berlin, Germany.

After you notify us, send the goods back within 14 days. Please pack securely; using the original packaging if possible helps prevent damage.

Refund timing & what’s included

  • We reimburse all payments received, including the cost of the least expensive type of standard delivery offered by us (see Shipping Policy).
  • If you chose a more expensive, non-standard shipping option, the supplementary cost is not refunded.
  • Refunds are made to the same payment method, without undue delay and no later than 14 days after the day you inform us of your cancellation. We may withhold the refund until we receive the goods back or you provide evidence of having sent them—whichever is earlier.

Return shipping cost

You bear the direct cost of returning the goods. (If an item is faulty or misdescribed, contact us first so we can arrange a cost-free solution.)

You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Helpful tips (not a condition): return in original packaging with all components when possible; do not ship “freight forward”.

Key Legal Documents

  • Right of Cancellation & Refund Policy. Full instructions, deadlines, refund rules (including delivery cost refunds) and your obligations when returning goods. Read full policy
  • Shipping Policy. Delivery scope, processing times, carriers, and delivery estimates. Read Shipping Policy
  • Terms & Conditions (AGB). Contract terms for shopping with us—orders, pricing, promotions, liability, and governing law. Read full T&Cs
  • Privacy Policy. How we process your data and your GDPR rights. Read Privacy Policy
  • Impressum. Legal business information and contact details. View Impressum

Still having questions? Email support@houseofsteam.store